Privacy Policy

Template policy — to be reviewed by legal counsel before launch.

[Legal entity name — to be confirmed] ("Heat Pump Direct", "we") respects your privacy and handles personal information in accordance with Canada's Personal Information Protection and Electronic Documents Act (PIPEDA).

What we collect

Contact details you provide: name, email, phone, postal code.
Information about your home and heating needs submitted in our quote form.
Marketing attribution data (e.g. campaign parameters) and basic usage analytics, subject to applicable consent.

How we use it

To prepare, deliver and follow up on your quote and installation.
To help assess which incentive programs may apply.
To coordinate your project with our qualified installation subcontractors, who receive only the information needed to perform the work.
To send promotional messages only if you have given separate, express consent.

Commercial electronic messages (CASL)

Promotional email and SMS are sent only with your consent. Every message includes a way to unsubscribe, and we process requests promptly.

Retention and safeguards

We retain information only as long as needed for the purposes above or as required by law, and protect it with appropriate administrative and technical safeguards.

Your rights

You may request access to or correction of your personal information, or withdraw consent, by contacting us at hello@heatpumpdirect.ca.